Mary Akers

{ 02/06/2012 }

I just purchased a Cricket pay as you go a month ago. I called to add minutes/1 month of service via credit card, it was charged to my back account but I received a text from Cricket that they were not able to charge my account and now I cannot use my phone at all and the 800 number is just automated, I can never get an actual person.

miss. jay

{ 01/31/2012 }

I had been using cricket as my cell service since they first come to Houston. Since then the customer service has went down hill. My last encounter with them was yesteday. I had paid my phone bill, given it had been off for couple weeks. But still was paid. After waiting 20 minutes i check to see if my service was restored. NOT!! To make a long story short, I RECIEVED THE COMPLETE RUN AROUND. SERVICE NOT RESTORED, NO REFUND, BAD CUSTOMER SERVICE. 45NORTH AND AIRLINE AREA. I H A T E CRICKET. WILL NOT USE THIS COMPANY NO MORE AND AM NOT RECOMMENDING TO NO ONE. I HATE CRICKET!!

TY

{ 01/31/2012 }

about cricket cellphones, some are not good quality but like always the items with higher price tag are the better. always review the phones you are getting first. ask about battery,camera, keyboard whatever things you are planning on using on a phone. you can never go wrong with SAMSUNG,LG,NOKIA, MOTOROLA. ZTE is a china brand and quality is not so good. also cricket is prepaid don't expect they will do a lot for you since they don't have you on a contract to offer you a free phone, when they know they will get the money back since you are on a CONTRACT. if you have issues with the phone always go to a corp store not the dealers because there is not much they can do there, and sometime is not even their problem those poor people working as sells reps all their bosses care is about selling , just like cricket only offering good discounts for new customers.

No More Cricket for Me

{ 01/27/2012 }

I have been with cricket for 6 years. At first the service was good but I have been struggling with dropped calls, poor signal, unable to use the web, texts not getting through. People calling to my phone getting busy signal or unavailable messages. Customer reps blame it on the phone but I bought a new one and have had the same problem. I'm looking for a different company. Just tired of all this nonsense...
Cricket is no good!

STEVE

{ 01/20/2012 }

Brand new Cricket Mercury phone is broke. Wont power on, Wont Charge. purty much no phone and "no warranty phones available" Soo why do you offer a $5.00 warranty for this phone if you have nothing to replace the phone with? "call the store everyday to see if we get a Warraty phone in" ok will do i said. so far this is my second day of waiting on hold just to see if they have my phone available. 1st day 30+minutes on hold... this is day 2 and 20+ minutes went by but someone just answered so now they are checking. Just can't believe i have to wait so long to just have someone check something for me. if i put my customers on hold for 20-30 minutes everytime they call OMG id be unemployed, just sayin

Mia

{ 01/19/2012 }

I also would like,to add that , i was on the $55 dollar plan for a smart phone .

Mia

{ 01/19/2012 }

The service is terrible!!!!!!!!!! My phone would freeze,shut off for no reason , no signal,internet loads really slow , calls&texts from random people who claim there family member had my phone number before , never got in contact with custoner service by phone , took a trip to a nearest cricket store and they were no help.

barbie

{ 01/18/2012 }

Here is our petition as clear and concise as we could make it, please leave us your story:


http://signon.org/sign/stop-cricket-communications?source=s.em.cp&r_by=1602070Stop


Are you tired of having a cell phone provider that does not care about the continuous issues you are encountering. Has dropped calls, error messages when attempting to use the web browser and text that simply don’t go through the norm? When calling customer service instead of receiving someone that can and will help you receive false information, incorrect data and annoyed employees that can/will not help you? Have you spent too much money on your device, your service and simply need it to work properly but can’t get anyone to help you?

Find us on our facebook page and add your friends!

http://www.facebook.com/pages/Demand-better-service-from-cricket-wireless/316063181765074?sk=info

Pensacola

{ 01/18/2012 }

I bought a Samsung Vitality in a local BestBuy Mobile store. The salesman could not get the phone to activate on a Friday afternoon, and we could not make contact with Customer Service. He said continue to try it over weekend. On Sunday I got an email from Cricket with my "new" phone number. On Friday we thought we had ported my current number over to the phone. There continued to be no service over the weekend. On Monday I went back to the store and we could not activate the phone or reach Customer Service. This continued until Wed. when we finally reached "Victor" who told us the phone was activated on Friday, actually it became active while we were talking to Vic. He couldn't help us with porting my number as he was "Account & Billing Specialist" & would transfer us to the "Porting Numbers Specialist" who turned out to be "Soloman." We explained the problem with activating & an unwanted number. When I asked about the time I'd lost on my plan (5 days) Victor said I was not going to get credit because I didn't call the Customer Service number. See previous on attempts to get through to Customer Service. He continued to tell me it was my fault, thus my loss. I asked for a supervisor and was eventually transferred to "Soloman." We got a lot of run around and a scripted response. The store Asst. Mgr. had been helping me from the initial purchase; he got on the phone then to explain once more what the issues were and Soloman continued to argue with him. By now everyone in the store is listening to the conversation. At that point I told the store manager to cancel the whole thing and I would return the phone and chose something else. He apologized profusely and told me that Best Buy's motto is to supply reliable recommendations and he felt Customer Service with Cricket was something he'd have trouble recommending after this experience Phone & plans may be okay, but Customer Service is lousy!

rh

{ 01/15/2012 }

Nothing but problems from day 1..one example the charge for changing plans..another if canceling they won't refund the prepaid cards
They chg for everything...but refunds its like pulling teeth...not trying to be mean there is language barrier 1/2 the time I don't understand what they are saying... in my opinion I don't see a future for cricket

Jim h

{ 01/12/2012 }

Good luck paying your bill it is a total pain in the ass it rejects my card every month. And then if you call customer service they want to charge you five bucks to pay your bill. Piss poor customer service!!!!

rick

{ 01/10/2012 }

This would be 0 stars if the option was available. I moved to a different area, but was assured my phone would work. A lot of the time it does, but there are times when I can't use the phone. They have no online help and I can't call the customer service line because my phone doesn't work. If they have a service outage I can understand, but we're talking, like, once or twice a week (that I know of) for HOURS. These guys suck. DO NOT use this service if you can avoid it. They obviously care about your money and don't care about you as a customer.

adam

{ 01/09/2012 }

cricket was by far the worst service ever, im not sure how their even still in buisness.. streight talk and verizon are the way to go, you spend less money or the same and get better service.. i have a cricket droid phone and i get no service, it freezes up on me, the text message box says full when theres no one message in their and the phones only 2 weeks old!!!!!! cricket suck and im gladly going back to verizon and or streight talk...
cricket dosent even have a unlimited everything plan for their smart phones??!! yeah cricket is garbage..

Louis

{ 01/05/2012 }

Cricket has $1 daily plan. According the the customer service rep, if I select this plan, I can make unlimited local and toll-free calls without any extra charge. I made some 1-800 calls and got charged 10cents/min. Also when I was inside a building, the calls became long-distance ones and got charged 25cents/min for roaming. Very weird... Be careful with them and ask all important questions before you sign up for the service

dbebb

{ 01/04/2012 }

Have tried to load the $$ for a week,
only answer, we are behind will happen in 24 hours, I think not...24 days maybe
Do NOT deal with this company

No Good Service

{ 01/04/2012 }

The service is very bad and they do not have very good customer service. I lost 58.00 with them and will tell everyone I know about how bad they are.

John Goltz

{ 12/30/2011 }

I sure wish I would have come across this site before i purchased the Cricket ZTE Score bundled with one month of unlimited service a week ago for $112. ($49 for the phone and $55 for one month service plus tax) I received the phone two days ago and activated it. Used it for an hour and liked it. Then I made the mistake of taking them up on their offer to port my existing Verison number to the Cricket Phone. The phone deactivated as they said it would for 2 to 4 hours during the porting process. 8 hours later I call to check the status and they tell me they accidentally deactivated it during porting and were real sorry but the only way they could reactivate it is if I paid another $55 which they would credit me for the following month. I was very unsure about switching from Verison in the first place, but now I know something is up.
I'm not stupid but they almost convinced me to do it, that is until I read all these reviews. There is no doubt in my mind they are taking every and any chance they get to rip people off and steal their money. 3 days of this BS and well, they have my $112 and I have a fairly decent smartphone I was able to use for an hour, but I know when to cut my losses. I'll unlock and flash the phone to Tmobile and the sneaky bastards
can just try to get their phone back.
I never ever have dealt with ANY company or business that so blatantly goes out of their way to confuse and upset people giving them the runaround as they steal our money. They didn't get the chance to but I'm sure if I paid $55 more like they wanted my first months $55 I paid would have mysteriously vanished. There was even more suspicious behavior with them bouncing me around from one person to another (all of which I could barely understand or could understand me) one would comfort me by saying "oh, dont worry about it. I will take care of everything." The next would say "I cant do anything without more money" I was getting names and still could never get the same person twice and they could or would not connect me with anyone I had talked to before. I'm totally with the majority of you when I say "HOW MUCH LONGER CAN THEY DO BUSINESS IN AMERICA BEFORE WE GET RID OF THEM. WHERE IS THE GOVERNMENT WHEN YOU NEED THEM."

Becky

{ 12/26/2011 }

I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.

Ben

{ 12/23/2011 }

This is the single worst company I have ever dealt with in any industry. They would rather take advantage of the customer once lose their business than build a profitable long term relationship. They even charge $20 to honr your phone's warranty. Then have the audacity to call providing the service a "courtesy."

I'm the worlds biggest cheapskate, but I'm switching to a contract based carrier and paying double to get away from these people. It's that bad.
AVOID CRICKET AT ALL COSTS.

Corey

{ 12/14/2011 }

Cricket is a pretty good company for such cheap prices that they offer,and I have learned from expirence not to even worry about getting insurance from them on a phone, because they will end up charging you $30 for a peice of crap phone and $80 + for your original phone (if it's one of the good phones). And if you think about paying $5/month for insurance then turning around a paying 80+ for a good quality phone you may as well just keep your $5/month and order a phone from them online. Which brings me to the fact that just recently they have took away the option to upgrade mobile phones online! The only way to order a phone online from them as an existing customer is by adding a new line of service which is ridiculous! I called and had a long chat with them about this with many different branches of their customer service, and the online technicians told me they no longer allowed upgrading phones online, and the only way to get a new phone is from a store and having to pay the full price. This makes me highly upset and subjests to me Cricket doesn't give a beaver DAM about its existing customers...

Kaleb

{ 12/13/2011 }

Okay. So i bought a Cricket ZTE Score a little over a month ago. Well it broke. i sent it in about two weeks ago and they have pretty much just been holding it there ever since. I've been calling every day or so wondering where the heck it is and all they say is that they're going to send a new one and it'll be here in a day or so. well its been over a week since they first said that. I've been payiong for service this whole time as well. So this is more or less a review of their crappy cutomer service. Other than that the phone and service worked fine for me when it wasn't broken. But the crappy customer service just is not worth it.

sam

{ 12/11/2011 }

You get what you pay for. I first got a new phone from cricket and put on the $25 a month plan. They gave me a new number as I was going to port over my old number later. The new number cricket gave me it seems was someone else previous number as I was getting collection calls and I just received the phone. At this point it seemed urgent that I port over my existing phone number from my other phone carrier. When I called Cricket and they make you listen to the same message 4 times I final spoke to someone who was going to help me port the number over. In the process of porting my number over the had a "New Market error" and they could not port my number over at that time. In the process they also disconnect the original number they gave me. I was told that I would have to wait 24 hours so they can give me a new number and restore my account to active. 4 days later and four 45 minute calls and speaking to supervisors who stated they would call me and assured me it would be fixed shortly, I never received a call from anyone. I returned the phone and contacted my credit card to put a stop payment on the $25 monthly fee for service that I paid. This company sucks.

anonymous

{ 12/06/2011 }

garbage company garbage service. I've worked for them and everything is flawed. Terrible marketing. They never know when they will have new sales.

Unhappy

{ 12/05/2011 }

Cricket sucks! I have called them three times to activate voicemail and still havent no been able to do this. I'm so upset I can throw this phone out the window.

d.

{ 12/05/2011 }

I actually work indirectly for Cricket, as part of their billing department, and I must say that it sounds like the retail stores are scamming people who make bridge payments. Since I work for a different company contracting with Cricket, I don't have access to the local store records, so I can't confirm, but... With the high volume of calls I get regarding service being terminated with a bridge pay in place, I'd have to say it seems pretty suspicious to be an accident so often.

**A bridge payment is where the customer pays a fraction of the bill to keep the phone on for a week while they gather the funds to pay the rest of the bill. I don't think the service should even be offered, since if you can't pay your bill that's your tough luck. However, people still do these bridge payments, which is essentially a courtesy from Cricket, and wonder about their phones being cut off. Call me a cynic, but the customer failed by not paying their full bill, but Cricket failed because they didn't reactivate the service for a full week.

Cricket has a no refund policy, so if one ends up adding funds to their flex bucket instead of their bill, they're out of luck. It makes sense in a way, as an end user error, but it does seem excessive when Cricket refuses to refund the final month of service.

On the other hand, the customers can be pretty ridiculous too. They'll expect me to turn their phone back on as a courtesy (or even demand it) when as a contracting company I have no way of turning a phone back on without clearing a full payment on the account. Of course, that's obviously my fault, since they can totally see my screen and do my job for me over the phone... Sheesh. They expect me to somehow read minds and know what customer service told them, even though I've never once even spoken to customer service.

On top of that, there are a plethora of ways to reach the 'unattainable' customer service: the 1 800 number, visiting a Cricket corporate store (which isn't the same as an authorized dealer), and through the online website's customer service live chat. That sounds pretty accessible to me. Sure, the automated service prompts are long, but if you listen, you get through them to CS.

Overall... The PAYGo accounts seem sketchy due to constant loss of funds with no discernible reason, the bridge pay service rarely functions as advertised, and customer service doesn't really give a damn. They're accessible, but good luck getting them to answer you professionally if you're treating them like dirt.

Don't work for them and don't do business with them.

Raquel

{ 12/01/2011 }

Good deal, until you need customer service. Then you wait at least 10 minutes to either be hung up on, or reach a foreign country. Corporate did nothing about an employee throwing things at me and cussing. Ridiculous.. Stay Away From Cricket.

crooked Cricket

{ 11/29/2011 }

I just upgrade my Cricket phone. I spent $100 4 the phone. & $55 4 the service.that was Friday.today. is Tuesday & guess what I can't use my phone.4 sum strange. Reason they said my account got locked during activation & it will take 24hrs to unlock.its Tuesday 10:03pm my phone is still not working.I can't even call customer service have to use a friends crooked cricket phone to call customer service.they say there's nothing they can do because my account is locked.is this legal.I know the service is cheap but this is NOT HOW U DO HONEST business.tell a friend to tell a friend.DO NOT BUY OR SUSPORT CRICKET.there. r other great prepaid phones

Steffer

{ 11/28/2011 }

I have been with every provider out there and have experienced either bad customer service, dropped calls, ridiculous fees and disputable calls on my bill I don't recognize, etc...It has always been something sooner or later to make me want to change providers. At least with Cricket I can count on the same price every month AND the better phone you have the better experience. The MUVE service is the best deal for the money when you consider the cost of downloading music. However, internet access is a continuous problem in that you just never know when it will be dependable. Another issue I've had is that there are few Cricket stores here (San Antonio, TX) with employees truly knowlegable about the phones. The other stores seem to be franchised and I always feel like the only care about selling or just taking payments while problems or questions are referred to the customer service number. All in all its a trade-off and you have to decide what's most important to you. If you are on a tight budget I think it's a good way to go.

Leslie

{ 11/27/2011 }

They offered me a smart phone for 48 dollars if I switched to Cricket. NOW..I constantly drop calls, cant get into voice mail, cant disconnect from voice mail unless I shut the phone off, No signal at home, the most I get is 2 bars when out and about. When I send out a text my friends get it 6 times. Doesnt register incoming calls from my contacts, I get strange voice mails from people I dont know. Incoming calls don't connect (cant hear the person). Takes a long time to connect an outgoing call. And the customer service sucks! In order to get a complaint processed I need to travel 45 minutes to a corporate store. I live in the Chicago Suburbs. WHAT??!! Need I say more....

DISAPPOINTED CUSTOMER

{ 11/26/2011 }

TO ALL OF THOSE THAT ARE THINKING ABOUT SETTING UP SERVICE WITH ANY OF THE CRICKET STORES, ESPECIALLY WITH CUSTOMER SERVICE OVER THE PHONE..DO NOT DO IT! THEY WILL SET A PRETTY PICTURE ABOUT THEIR SERVICE AND TELL YOU THAT IF YOU HAVE ANY PROBLEMS TO SEND THE PHONE BACK TO THEM AND THEY WILL REFUND YOU YOUR MONEY WITHIN A MATTER OF DAYS AND THEN YOUR MONEY DOES NOT RETURN TO YOU LIKE IT WAS PROMISED. CRICKET ARE THE BIGGEST LIARS, THIEVES AND HYPOCRITS AROUND. WHEN YOU CALL TO INQUIRE ABOUT YOUR REFUND, THEY WILL TELL YOU THAT THEY RECEIVED YOUR PHONE BUT YET THEY CAN'T TELL YOU WHERE YOUR MONEY IS AT. IT TAKES THEM 30-35 MINS TO STEAL THE FUNDS OUT OF YOUR BANK ACCT FOR THE PHONE, BUT THEN THEY WANT TO MAKE YOU WAIT FOR YOUR MONEY 30 DAYS. THEIR SERVICE IS TERRIBLE! TOO MANY DROP CALLS, CAN'T GET INTO YOUR INTERNET, CAN'T SEND OUT MEDIA MAIL, CAN'T RECEIVE YOUR CALLS, ETC. I HAD TO FIND OUT THROUGH MY VOICEMAIL THAT I HAD MISSED CALLS. PLEASE GO ELSEWHERE! IT'S NOT WORTH IT AT ALL!

N.J.

{ 11/17/2011 }

Would give it ZERO stars if I could! Claim I have insufficient funds when I still have money in my account! DO NOT get the dollar a day plan!

FRUSTRATED CUSTOMER

{ 11/16/2011 }

MAJOR DROPPED CALLS, YOU MAY OR MAY NOT BE ABLE TO USE THE INTERNET, RUDE AND INCONSIDERATE SALES REPS, I HARDLY GET MY CALLS, AND AM HAVING TO FIND OUT THAT I HAD CALLS FROM MY VOICEMAIL, WHEN YOU SIGN UP FOR YOUR PLANS, THEY TELL YOU THAT IF YOU ARE NOT SATISFIED FOR ANY REASON AND ARE WILLING TO RETURN THE PHONE WITHIN THE FIRST 30 DAYS THAT YOU WILL GET A FULL REFUND WITHIN A "PROMPT" TIME PERIOD...WHICH NORMALLY IN A BUSINESS WORLD IS USUALLY 7-10 WORKING BUSINESS DAY...GUESS WHAT..THEY FAIL TO TELL YOU 20-30 DAYS! CRICKET PHONES ARE VERY POOR QUALITY, AND CUSTOMER SERVICE HAVE "VERY" POOR PR SKILLS. ALSO, IF YOU ARE ON A FIXED INCOME, ETC. DISABILITY...THEY DON'T CARE!!! THEY WILL ALSO PUT YOU ON HOLD "FOREVER"...SO THEY SAY..AND JUST LEAVE YOU HANGING JUST SO THEY DON'T HAVE TO DEAL WITH THE CUSTOMERS!!! WHATEVER YOU DO...PLEASE DO NOT STOP TO DEAL WITH CRICKET...THEY ARE A BUNCH OR LIARS AND CROOKS!

y

{ 11/15/2011 }

Sounds good but, too bad they can't still make my phone work even though the service fee for the month has been paid. They say they are going to call you in 72 hours or less not really you can wait and wait I have been waiting for almost a month and still no call. Customer service? Which one they are all the same people and they tell you the same thing over and over again So good luck with cricket oh yeah! and they won't refund your money either.

dale

{ 11/13/2011 }

Man you people complain alot for CHEAP there's the keyword CHEAP phone service. I for one have never had a single problem with my phone service. I don't know what backwards retard phone number you all called but i have always had great customer service i have never had to wait more then 5 min to get my questions answered. If you think it sucks so bad shut up and change services. As for the people who have bad experiences why would you come back to a service that you hated. Bottom line its cheap good service that covers just about everywhere and if your not 10% smarter then the technology your using then don't use cell phones.

paula

{ 11/11/2011 }

their customer service sucks. i have been a cricket customer for over ll years. i have been trying to reach cricket customer service for over 3 hours now and still can't get through. now they say i have to have an authorization number THAT'S NEWS TO ME THERE IS NO WHERE ON THE WEBSITE THAT HAS A CONTACT US AND CRICKET SUPPORT IS NON EXISTANT

Dean

{ 11/07/2011 }

Confirm all the comments about customer service, so hard to get through to a live person. The amount they want seems to vary every month, last month they were happy with $39.50 supposedly but now they say I owe $42 something this month and the account shows $84.50 owing for 2 months even though i have an acknowledgement for the payment...It's just for my daughter, I got this phone because they assured me it would be easy to pay from a distance and keep her phone going. My problem is I do not trust any of these pay ahead plans with my credit cards because I lost $100's on Virgin Mobile in unauthorized payments. Now I'm out $35 on Cricket because apparently I chose the wrong topup method at their authorized retail payment agent...No way they can credit to my account...The rep said they do not have a corporate address when I asked for that...what, are they operating illegally? He said there was direct email option on the website but could not point to it. Contacting sales is easy haha but after that you are on your own. I rather think its part of the prepaid market thing. Annoying as Verizon and ATT etc are, I think they are a lot more reputable than the Crickets of this world.

puddycat

{ 11/07/2011 }

if you enjoy your sanity, BANISH THE THOUGHT of ever getting cricket service..the cistomer service is BEYOND abominable...(oh..and YES,get crocket service and you WILL be spending ALOT of time talking to customer service)...which is just about as useful as talking to the deaf, they either do not understand a word you are saying, or dont have a clue about their own service.Not only are they needlessly rude, you will have to endure about 6 or 7 trys going through their wrist-slittingly ardous/irritating answering service which takes you around the globe and back only to unceremoniously HANG UP on you or ask you to call back...even for little tasks such as paying your bill which shouldnt take 2 minutes using their answering service, BE PREPARED for an extended onslaught....DONT EVEN GET ME STARTED ON THEIR BILLING POLICY....wow! let me just say that i have had to pay for an extra phone that i had cancelled and they wouldnt refund my money...no amount of civility, begging or even threatening to sue will get you even a penny back....i assure you that dealing with these crooks will take you to the foot of the cross....and coming from an atheist, that is saying something!...if you enjoy being screwed, CRICKET is the company for you..otherwise, do yourself a favour and look elsewhere!!!

jason

{ 11/03/2011 }

I CANT SEND A DAMN TEXT!!!!BUT I CAN RECIEVE.BRAND NEW PHONE THIS IS CRAP!!!!DIDNT HAPPEN TILL I HAD INTERNET PUT ON MY PHONE

Sylvia

{ 10/27/2011 }

Cricket is the worst company ever it doesn't even deserve 1 star my text message would sent 3times I could get pic messages the reception is horrible

Guest

{ 10/24/2011 }

I would prefer 0 stars - worst customer service, frequently no internet service, I cancelled, they cashed my check anyway, now they won't give a refund umnless I give banking info to prove that they cashed my check. The woman in cutomer service already told me they cashed my check. I have named them "CRICKET THE CROOKED"!!!!!

clock143

{ 10/23/2011 }

I can't speak for cricket service everywhere but I live in chicago and have had zero problems with cricket service or their customer service.
I've tried every cell service out there at some point in time and the big companies (Att, Verizon, Sprint) were the worst of the bunch.
I had ATT just before switching over and signed up for cricket on it's lowest plan for a month to see if i liked it.
I figured if att is such a huge company and has such lousy coverage/service cricket has to be horrible. Cricket outdid att in every way. with cricket i could make calls from inside my house or the office. i had no dropped calls, i didn't have to keep track of my minutes/texts AND i had internet/ gps for $55 bucks all on an android phone. My att plan was for 450 mins, 1000 txts, no internet, and i had a cheap flip phone for $110 a month.
That's insane!!
Honestly, i tell everyone i know about cricket. For me it's turned out to be great.

Sunny Mitchell

{ 10/20/2011 }

Glad I have not activated this service yet w/Cricket since reading so many horrible reviews. I have spoken w/3 different customer service people w/3 different answers. The last one rattled on about bucket plans, extended areas, etc. and was extremely rude, hanging up in my face. I am returning my Samsung to Best Buy and Cricket can take a flying leap; I'm done!!! This was a Clark Howard recommendation; while Clark is seldom wrong, he missed the boat on this one. Also, one only finds out that the calls are limited up to 1000 minutes with an overage cost of 5 cents a minute, AFTER YOU OPEN THE BOX AND READ THE INSTRUCTIONS. Bummer... don't need more stress!!!

stacey

{ 10/14/2011 }

Cricket is the WORST company to provide cell phone service. The customer service is NOT helpful, and nobody seems to know what they are talking about. The service is HORRIBLE. DO NOT DO BUSINESS WITH CRICKET.

Chris

{ 10/14/2011 }

Pros: cheap

Cons: Terrible customer service, coverage map is a flat out lie

I must be a glutton for punishment, because I've had my cricket phone for almost a year. Why do I do this to myself? The name on my account is misspelled, my home is in a coverage black hole (cricket assures me I get full signal. Yeah, right.), and I drop calls all over town. Why am I still a customer??

Mr. Me

{ 10/07/2011 }

I'd love to give A lower rating. Honestly the worst company I have ever been with. Terrible customer service; they provide no help at all. I'm unable to make any calls with my phone and they refuse to refund me for the rest of my time.

Sick of Cricket

{ 10/05/2011 }

Like almost everyone else has said already, CRICKET SUCKS!

I've used their phone service and their Internet service and would never, ever recommend either of them to anyone, not even someone I hated.

Customer service is non-existent. There is no way to contact them via email. Calling their toll-free number is a joke because nobody ever has any answers and they barely speak English. I've even left them comments on Twitter and Facebook and they just ignore them or they'll ask me a question about my complaint then I never hear another word from them.

Their billing practices are shady. I got a Cricket phone first and when the store employee set up my account, she used the address from my ID even though I told her it wasn't my current address and asked her please not to use it. She said "No problem, just go on the website later and update it." I tried that 5 times and every time I logged back on to the website after waiting 24-48 hours for the changes to take effect, it STILL had my old address.

Two weeks after I got my phone, I got the Cricket broadband service. For some reason, the employee couldn't just add it to my phone account so she just created a brand new account. So I ended up with two different accounts.

(By the way, I have NEVER received any kind of notification of when my bill is due for the Internet service because they send a text message to the phone number assigned to the modem. It's one thing to send billing notices by text to a PHONE number but who in the hell logs into their modem to check texts sent to it? I had the thing for a few months before I even knew it could get texts.)

Anyway, after about 9 months of constant problems, I completely gave up on Cricket and let both of my accounts go. A few months later, I needed a cell phone again and made the mistake of thinking I'd give Cricket another chance. My mom decided she was going to do me a favor and turn my phone back on. Since she had my account info, she went online to pay the bill. Well she accidentally logged into the Internet account instead of the phone account. I had no use for the Internet and the modem was packed away in storage, so I called Cricket just a few hours after the bill was paid and asked if they could transfer the payment to the phone account. The first person I spoke to was a total idiot and had no idea what I meant. I hung up and called back, hoping to get someone with at least half a brain. THAT person told me that, if the two accounts had the same address on them, he could have transferred the payment but since the addresses didn't match, he couldn't do it. IT WAS CRICKET'S FREAKIN' FAULT THAT THE PHONE ACCOUNT HAD THE WRONG ADDRESS ON IT! The employee refused to listen to me when I asked her to put my current address on the account and the website failed to register every single attempt I made at changing the address.

Needless to say, I am beyond sick of Cricket, I hope they get sued, I hope they go bankrupt, and I would love to take this stupid modem and...well, you know.

I have already switched to another cell phone service and I am getting DSL Internet next week.

Cricket flat-out sucks. The only reason I'm even giving them 1 star is because it won't allow me to give anything lower.

krom

{ 10/05/2011 }

Worst Customer service EVER. I had added a line to my service for a few months. when I wanted to remove one phone from my plan I got nothing but a run around. I still ended up paying for service on both phones one of which I wanted to cancel. I was told that my they will extend my due date by 2weeks to compensate. However it is no longer that way as I just received a message from them that my bill is due at the same time as before(no 2weeks compensation and still paid $105 last month, even though I only wanted to keep one phone) I am very unhappy and looking for other carriers.

WORST EVER

{ 10/05/2011 }

THIS COMPANY SUCKS AND NO ONE SHOULD EVER USE IT. AFTER 7 DAYS OF NO PHONE SERVICE BECAUSE THEY GAVE MY NUMBER TO SOMEONE ELSE WHILE I WAS STILL USING IT. I FINALLY GOT A PHONE NUMBER BUT THEY REFUSED TO GIVE ME MORE THAN A 6 DOLLAR CREDIT. NOT ONLY HAS THIS COMPANY GIVEN AWAY MY PHONE NUMBER IN THE LAST 7 DAYS I HAVE BEEN CALLED A LIAR, TOLD TO GO TO ANOTHER COMPANY AND TREATED LIKE CRAP. I PUT IN A REQUEST FOR HELP VIA TECH SUPPORT ONLINE 3 DAYS AGO AND NO RESPONSE THEN YESTERDAY A REPRESENTATIVE PUT IN ANOTHER ORDER TO FIX THE PROBLEM AFTER TRYING TO FIX IT FOR 30 MINS. AND 24 HRS LATER STILL NOTHING. SO I CONTACTED THEM TODAY AND GOT IT FIXED THEN WAS TOLD TO GO TO ANOTHER COMPANY ( PROOF THEIR CUSTOMER SERVICE SUCKS) ON TOP OF EVERYTHING THEY ARE NOW SAYING THAT THE SYSTEM SAYS I HAVE HAD THE NEW NUMBER SINCE I GOT THE PHONE. WHICH IS PURE BULLSHIT. THIS COMPANY IS THE WORST I HAVE EVER HAD TO DEAL WITH. AFTER HAVING A PHONE WITH THEM FOR ONLY 14 DAYS I WILL NO LONGER HAVE SERVICE WITH THEM AND WILL TELL EVERYONE TO AVOID THIS COMPANY LIKE IT WAS DEATH.

YES I KNOW CAPS IS YELLING DEAL WITH IT.

David

{ 10/04/2011 }

I use my phone once or twice a month and it is always out of time !! Then when I top up with another 20.00 the expired date stays the same. Be careful using this service, there is something using up our money that they are not telling us.

Jaxxon10

{ 10/01/2011 }

While affordable, I must say I'm VERY disappointed with Cricket PAYgo. I have YET to have a weekend that I actually receive texts or calls which are sent. What's the point of having the phone when it only works during the work week?